Privacy policy

At The Children's Society we are committed to protecting your privacy. This means how The Children’s Society collects and uses information about people who visit our website.

The terms of the Policy may change, so please check it from time to time.

How do we collect information?
We will collect personal information from you when you enquire about our activities, events, register with us, or otherwise provide us with personal information. We may also receive information about you from other people, for example from a friend who wants to tell you about this website.

We also gather general information about the use of our website, such as which pages are visited most frequently. We only use anonymous information and statistics which do not identify individual visitors. This information helps us improve the services and information we offer on our website. We may use service providers to help us collect and analyse this information.

What personal information do we collect?
The types of personal information collected might include name, date of birth, email address, postal address and telephone number or your opinions about a service or an issue.

How do we use this information?
We will use your personal information to provide you with the services or information you have requested. We may need to share your information with our service providers, associated organisations and agents for this purpose.

Do we use 'Cookies'?
'Cookies' (not the chocolate chip kind!) are small pieces of information sent by a web server to a web browser, which let the server to collect information from the browser.

The Children's Society uses cookies to ensure that you can interact with our web sites successfully, to see you when you visit our web sites and to keep track of what everyone is looking at. The use of cookies does not give us access to the rest of your computer or to personal information about you.

We also work with Google Analytics to look at what is being looked at on our website. Google Analytics use cookies to gather information about our visitors, such as where you come from before entering our website, which pages you look at on our site and where you go afterwards. Information collected in this way is anonymous and does not identify individual visitors. This information allows us to improve our website and the services we provide.

For more information about Google Analytics, please see their privacy policy at

If you want to prevent our cookies being stored on your computer in future, you may do so by referring to your internet browser's instructions. You can do this by clicking on the "Help" menu. Please note however that if you disable our cookies you may not be able to access certain services or facilities on our sites and your use of our sites may be restricted.

Further information on deleting or controlling cookies is available at

How do we protect personal information?
Information that you give in a registration or enquiry form is coded and stored on a secure server. However, the transmission of information over the Internet is never 100% secure so while we try to protect your personal information, we can’t guarantee the security of any information you give to us via our website.
We also take appropriate measures to ensure that the information we receive is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. Access to our secure servers is restricted to authorised staff.

Will we disclose the information we collect to other organisations?
As indicated above, we may pass your information to our service providers, agents and associated organisations and, if we have your consent.

We may need to disclose your information if required to do so by law or in response to a court order or request from a law enforcement agency. In exceptional circumstances, where we think someone is at serious risk of being harmed, we may contact the police or a local authority safeguarding team.

Your consent
By providing us with your personal information you consent to the collection and use of that information for the purposes and in the manner described in this Privacy Policy.

Our website may include links to websites run by other organisations. The Children’s Society is not responsible for the privacy practices of other organisations’ websites so you should read their privacy policies carefully.

Right of access
You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.

If you wish to exercise these rights, please contact:
The Data Protection Manager, The Children’s Society, Block A Floor 2 (A203), Tower Bridge Business Complex, 100 Clements Road, London, SE16 4DG

If your personal details change, please help us to keep your information up to date by notifying us at the above address.

We reserve the right to amend this privacy statement. The latest version will be available on our website so please check from time to time. By continuing to use the website you will be deemed to have accepted any changes.